Frequently Asked Questions
General informations
I created a professional account but I still don't see the prices?It takes a period of a few hours so that our team validates your registration.
An email will be sent to you once the registration is validated.
What is the minimum purchase?
The minimum purchase on the Internet & in store is 100 € Ht.
You can come to the store without an appointment.
Our team will welcome you Monday to Friday from 9 a.m. to 6:30 p.m. and Saturday from 2 p.m. to 6.30 p.m.
Are site items available in stores?
Yes, all items on our site are available in stores. You have more products in stores than on the site.
Our shop is located in the Paris region at the following address:
Delivery
What are the processing and delivery times?
Once your order has been treated, delivery times for mainland France is 1 to 3 days (workers) according to the selected carrier.
Orders paid by transfer, or by remote blue card require an additional time because we must receive payment before processing your order.
Do you make international deliveries?
We are currently delivering in all countries of the European Union and internationally without any limit.
For all orders made outside of metropolitan France, delivery times can be modified according to their destination.
For deliveries abroad, the recipient may have to pay customs fees, according to the legislation in force in his destination country.Product quality
Are articles labeled?
Yes, each article will have its label with the name of the stone, the price and the diameter of the pearl.
What is the quality of your stones?
We have the advantage of being able to control the quality of our stones, they are cut and polished in our factory.
The quality of our stones is constant, controlled and one of the best on the market.
We add one or more A if the stones are available in several qualities (AAA being the best).